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Contacts & Help

Contact Friends Life - UK Advisers

Friends Life Individual Protection

Telephone
0845 600 3122

Postal address
Friends Life Individual Protection
The Core
40 St Thomas Street
Bristol
BS1 6JX

Friends Life - Salisbury

Switchboard
0845 602 9189

Fax
0845 600 0624

Postal address
Friends Life
PO Box 1550
Milford
Salisbury
Wiltshire
SP1 2TW

Friends Life - Bristol

Switchboard
0117 989 9000

Postal address
Friends Centre
Brierly Furlong
Stoke Gifford
Bristol
BS34 8SW

Individual Protection

Telephone
0845 600 3122

Fax
0117 984 2379

Email
bhaenquiries@friendsprovidentbha.co.uk

Group Protection

Telephone
0845 606 5754

Email
groupriskquotes@friendslife.co.uk

Investments

Telephone
0845 601 0880

Email
Central.sales@friendslife.co.uk

Corporate Pensions

New schemes - telephone
0845 641 7348

Email
corporatenewbusiness@friendslife.co.uk

Existing schemes - New members - telephone
0845 268 3631

Email
ngpquotes@friendslife.co.uk

Individual Pensions

Quotes - Telephone
0845 601 0880

Email
Central.sales@friendslife.co.uk

Application updates - Telephone
0845 602 9221

Email
ngp.questions@friendslife.co.uk

Heritage Friends Provident

Life/CIC/Personal pensions - telephone
0845 757 3036

Email
ifasupport@friendslife.co.uk

Stakeholder/new generation pensions - telephone
0845 602 9221

Email
NGP.questions@friendslife.co.uk

eSelect - telephone
0845 600 8969

Email
eselect@friendslife.co.uk

Annuities - telephone
0845 600 0623

Heritage AXA

Investment queries - telephone

Plan prefix:

  • 200 - 0845 603 3419
  • 3/4/5/6/8 - 0845 366 1645
  • CC/CF/CG - 0845 070 7099

Corporate Pensions - telephone

Plan prefix:

  • 100 - 0845 300 3172
  • bg/bk/fn - 0845 366 1641
  • 7/9 - 0845 366 1643
Drawdown new business

Telephone – 0845 603 1061

DDNWservicing.life@friendslife.co.uk

Drawdown Quotes

Phone – 0845 603 5569

ddnwquotes.life@friendslife.co.uk

Drawdown Existing Business

Plan prefix:

  • 500 – 0845 603 1061 (DSIPP Drawdown)
  • 500 - 0845 603 5569 (FSIPP Drawdown)
  • All other plan prefixes – 0845 366 1641

Individual Pensions - telephone

Plan prefix:

  • 400/500 - 0845 603 3419
  • 0/2/7/9 - 0845 366 1642

Traditional/Executive Pensions - telephone

Plan prefix:

  • E/E7/EE/EP/ES/ET/ME/G/FJ/FE/FK/J/0/7/9 - 0845 366 1644
  • BA/BB/BC/BD/D/DC/DD/DE/DH/DK/DS/MD/MT - 0845 366 1647
  • H/HM/J/K/L - 0845 070 7099

Bupa Health Assurance Limited Heritage

Individual Protection

Telephone
0845 600 3122

Email
bhaenquiries@friendsprovidentbha.co.uk

Group Protection

Flex - telephone
0845 602 0260

Email
flex@friendsprovidentbha.co.uk

Pre 25th July 2011 schemes

Post 25th July 2011 schemes

Friends Life

Individual Protection

Telephone
0845 600 3122

Email
bhaenquiries@friendsprovidentbha.co.uk

Group Protection

Telephone
0845 268 5094

Email
grouprisk1@friendslife.co.uk

Investments

Telephone
0845 757 3036

Email
ifasupport@friendslife.co.uk

Corporate Pensions

Telephone
0845 602 9221

Email
ngp.questions@friendslife.co.uk

Individual Pensions

Telephone
0845 602 9221

Email
ngp.questions@friendslife.co.uk

Heritage Friends Provident

Technical Support - Telephone
0845 600 8969

Email
eselect@friendslife.co.uk

Heritage AXA

Telephone
0845 300 1946

Email
EcommerceHelpdesk.AL@friendslife.co.uk

Bupa Health Assurance Limited Heritage

Telephone
0845 600 3122

Email
bhaenquiries@friendsprovidentbha.co.uk

Please note that as part of our commitment to quality service, telephone calls may be recorded. You should also be aware that e-mail connections are NOT encrypted/secure & it is therefore possible that it could be intercepted & read. Please do not include any personal or confidential information in your emails.

 

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