

Corporate Responsibility Report 2010
to give people more freedom and choices to flourish and
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We’re working to build consumer trust and to understand what our customers really need.
Friends Life is a key player in the responsible investment market through our Stewardship range of funds.
We’re working to improve our own environmental performance; we also consider environmental issues in our investment decisions.
Our people are central to the success of our new business, helping us to realise our vision and live our brand values.
We believe we can make a positive difference across the diverse communities in which we work.
We have strong partnerships with our suppliers based on trust, integrity and responsible business practices.
We have transformed our business, creating Friends Life: a new company with new values.
In 2010, we completed a materiality review to identify and evaluate the key economic, social and environmental issues we face.
Highlights of 2010 include achieving Platinum rating in Business in the Community’s Corporate Responsibility Index.