Key issues
We focus our corporate responsibility reporting on the issues that are most important to our business and our stakeholders, and those issues we are able to influence.
These issues are identified through a ‘materiality analysis’, which is based on various sources including stakeholder feedback, competitor analysis and horizon scanning. The analysis identified the continued relevance of issues such as customer understanding, climate change, responsible investment and employee wellbeing. It has also prompted us to reconsider the importance of issues such as confidence and trust, and good governance as well as the impact of the recession.
