Overview: A social purpose

We have a critical social purpose, helping people to have a good standard of living in retirement and helping people protect their loved ones should they die or fall ill. Businesses do better over the longer term if they have a clear social purpose.

Vision, change and constancy

Our vision is to be a successful, new kind of financial provider. Genuinely dedicated to helping customers navigate uncertainty, protect themselves against day-to-day financial risks and build a better future.

This still resonates with the original aims of the founders of this company Samuel Tuke and Joseph Rowntree back in 1832. Many things change, not least the complexities of life, but somethings remain constant. Friends life remains constant in its purpose, to the origins of the company.

In this section:

CEO welcome

Andy Briggs comments on our first CR report under his leadership and draws attention to how the values of the business are evident in how we run the business.

About us

Origins of the Friends Life Group, our vision and strategy. Find out about our values and what they mean in practice.

Governance

The commitments contained within the CR policy, division of accountabilities and structure to ensure delivery, monitoring and reporting.

Stakeholder engagement

We rely on key stakeholders to inform the CR strategy and agenda. Partnership is an important feature of our stakeholder engagement.

Material issues

CR strategy addresses issues that are material to the business. We updated our materiality matrix and describe the outcomes of that work.

Highlights of the year

We pull out a number of business events, publications, partnerships and efforts by our people that bring the CR agenda to life.