People

	measure	notes	2008		2007		2006
Absenteeism	% working time lost	10	3.16		3.27		3.25
Employees participating in annual satisfaction survey	%		86		90		81
Employee engagement index	%		56		75		76
Number of employees	Headcount		3578		4074		3970
Of whom - female	Headcount, %		1820	51	2075	50.9	2053	51.7
Of whom - from ethnic minorities	Headcount, %		168	5	191	4.7	190	4.8
Of whom - managers	Headcount		257		311		303
Of those managers - female	Headcount, % of managers		61	24	71	22.8	73	24.1
- from ethnic minorities	Headcount, % of managers		7	3	8	2.6	7	2.3
Employee turnover	%	11	10.9		10.9		9.6
Spend on training	£'000		2809.2		3407.7		3421

Notes:

10. Absence for UK L&P and FPI excludes those on income protection.
11. UK L&P and FPI’s turnover figure stated is "avoidable turnover" – i.e. turnover for reasons not including retirement, death, redundancy, temporary staff, dismissed, secondment to another company, transfer of business or resigned during disciplinary.

Living Corporate Responsibility:
Performance Report 2008