Contact Friends Life

Customer information and complaints

At Friends Life we offer a dedicated customer information centre, available Monday to Friday from 8.30am to 6pm.

Please choose one of the links from the list below, so we can give you the best contact details for that type of business:

Contact details:

Friends Life individual protection policy queries
Queries for policies previously sold through Friends Provident
Queries for policies previously sold through AXA
Queries for policies previously sold through AXA Sunlife Direct
Queries for policies previously sold through Bupa Health Assurance
For information on international policies, please see our international contact details.
 
For information on your Friends Life Stakeholder scheme, please see our Friends Life Stakeholder scheme contact details.

Website:

www.friendslife.co.uk/customer

Customer sales centre

We also offer a freephone to our customer sales centre for those customers who choose to discuss their financial planning directly with us, available Monday to Friday from 8am to 8pm.

Telephone:

0800 000 080

Email:

tellmemore@friendslife.co.uk

Website:

www.friendslife.co.uk/customer

View all contact details

Contact details for Friends Provident International are available on our International website:

Website:

www.fpinternational.com

Acquisition of Friends Provident by Resolution Limited

Friends Provident was acquired by Resolution Limited on 5 November 2009. For details of shareholder services, please visit the shareholder page on the Resolution website.

Dividends

For queries about dividends paid on Friends Provident plc and Friends Provident Group plc shares please contact Equiniti Limited.

Telephone:

0871 384 2056
(Monday to Friday 8.30am to 5.30pm)
Calls are charged at 8p per minute from a BT landline. Other telephony providers' costs may vary.

Overseas:

+44 (0)121 415 7109
(Monday to Friday 8.30am to 5.30pm UK time)

Postal address:

Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Website:

www.equiniti.com
www.shareview.co.uk

Media enquiries

Contact:

MHP Communications

Telephone:

+44(0)20 3128 6343

Email:

friendslife@mhpc.com

Website:

www.mhpc.com

A grant-making charity run by trustees, independent of Friends Life.

Email:

foundation.enquiries@friendslife.co.uk

Website:

www.friendsprovidentfoundation.org

Postal address:

The Secretary
Friends Provident Foundation
Pixham End
Dorking
Surrey
RH4 1QA

Independent financial advisers technical enquiries

Please contact the IFA helpdesk - see 'Independent financial advisers' above.

Supplier enquiries

Initial enquiries from suppliers of software, hardware or IT consultancy should be emailed to:

Email:

Technical.intro@friendslife.co.uk