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Contact Friends Life
Customers and policyholders
Customer information and complaints
At Friends Life we offer a dedicated customer information centre, available Monday to Friday from 8.30am to 6pm.
Please choose one of the links from the list below, so we can give you the best contact details for that type of business:
- Contact details:
- Friends Life individual protection policy queries
Queries for policies previously sold through Friends Provident
Queries for policies previously sold through AXA
Queries for policies previously sold through AXA Sunlife Direct
Queries for policies previously sold through Bupa Health Assurance
For information on international policies, please see our international contact details.
For information on your Friends Life Stakeholder scheme, please see our Friends Life Stakeholder scheme contact details. - Website:
- www.friendslife.co.uk/customer
Customer sales centre
We also offer a freephone to our customer sales centre for those customers who choose to discuss their financial planning directly with us, available Monday to Friday from 8am to 8pm.
- Telephone:
- 0800 000 080
- Email:
- tellmemore@friendslife.co.uk
- Website:
- www.friendslife.co.uk/customer
Independent financial advisers
Friends Provident International
Contact details for Friends Provident International are available on our International website:
- Website:
- www.fpinternational.com
Shareholders
Media
Media enquiries
- Contact:
- Peter Webb
- Job title:
- Senior PR Manager (UK individual protection, group risk, bonds, Stewardship, long term care, annuities)
- Telephone:
- 0117 989 3615
- Mobile:
- 07977 918 564
- Email:
- peter.j.webb@friendslife.co.uk
- Contact:
- Lorna Wiltshire
- Job title:
- PR Manager (International businesses)
- Telephone:
- 0845 641 7836 / +44 1306 871 836
- Mobile:
- 07825 342 729
- Email:
- lorna.wiltshire@friendslife.co.uk
- Contact:
- Zoe Paines
- Job title:
- PR Manager (UK corporate benefits, workplace savings, corporate pensions, retirement policy)
- Telephone:
- 0117 989 5161
- Mobile:
- 07974 830 857
- Email:
- zoe.paines@friendslife.co.uk
- Contact:
- Emily Dent
- Job title:
- Media Relations Executive
- Telephone:
- 0117 989 1183
- Mobile:
- 07775 011 789
- Email:
- emily.dent@friendslife.co.uk
Enquiries about Corporate Responsibility and Public Affairs
- Contact:
- Ashley Taylor
- Telephone:
- 08706 083 678
- Email:
- ashley.taylor@friendslife.co.uk
- Website:
- www.friendslife.co.uk/csr
Friends Provident Foundation
A grant-making charity run by trustees, independent of Friends Life.
- Email:
- foundation.enquiries@friendslife.co.uk
- Website:
- www.friendsprovidentfoundation.org
- Postal address:
- The Secretary
Friends Provident Foundation
Pixham End
Dorking
Surrey
RH4 1QA
Information technology
Independent financial advisers technical enquiries
Please contact the IFA helpdesk - see 'Independent financial advisers' above.
Supplier enquiries
Initial enquiries from suppliers of software, hardware or IT consultancy should be emailed to:
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