Contact us

Need to get in touch?  Whether you bought your policy from one of the businesses that formed Friends Life or you'd like to discuss a Friends Life product, there's someone on hand to help.

Choosing the most appropriate options between Friends Life and our heritage business below will get you talking to the right team sooner.

Is your policy from Friends Life or one of our heritage businesses?

Friends Life (for policies set up after March 2011)

Life Insurance

Contact details for Friends Life policies only

Policy prefixContact detailsOpening hours
F and L   (10 characters long)

0345 600 3122

(International +44 (0) 1392 844 407)

You can also use our  online form  to send us your queries or complaints.

Mon - Fri 9am to 5pm
H, J, L   (7 characters long)

0345 070 7099

(International: +44 (0) 1708 678294)

You can also use our  online form  to send us your queries or complaints.

Mon - Fri 8am to 6pm

(Mon - Fri 8am to 6pm)

3

0345 300 1942

(International: +44 (0) 117 989 9000) You can also use our  online form  to send us your queries or complaints.

Mon - Fri 8am to 6pm

(Mon - Fri 9am to 5pm)

2,4,5,6,8

0345 732 2223

(International: +44 (0) 117 989 3000)

You can also use our  online form  to send us your queries or complaints.

Mon - Fri 8am to 8pm

(Mon - Fri 8am to 8pm)



Lifetime Care - Long Term Care

Website
Use our online form to send us your queries or complaints
Telephone
0345 777 7543  (Monday-Friday 8am to 5pm)
International: +44 (0) 117 989 9000  (Monday-Friday 9am to 5pm)
Postal address
Friends Life,
Friends Life Centre,
PO Box 582,
Bristol
BS34 9FX
United Kingdom

Pensions

In the UK, to ensure you speak to the right team as quickly as possible, please use the appropriate 0345 number. For International queries, please phone +44 (0) 117 989 9000, open Monday-Friday 9am to 5pm

Policy prefixTelephone numberOpening hours
1000345 300 3172Open Monday-Friday 8am to 6pm
400, 500 pre-retirement0345 603 3419Open Monday-Friday 8am to 6pm
400, 500 currently in drawdown0345 603 1061Open Monday-Friday 8:30am to 6pm
Website
Use our online form to send us your queries or complaints
Postal address
Friends Life,
Friends Life Centre,
PO Box 582,
Bristol
BS34 9FX
United Kingdom
Telephone
If your policy number does not begin with any of the policy prefixes above, please use the contact details below.
0345 602 9199 
Open Monday-Friday 8:30am to 6pm
International:+44 (0) 117 989 9000 
Open Monday-Friday 9am to 5pm
Friends Life,
PO Box 1550,
Salisbury
Wiltshire
SP1 2TW
United Kingdom
Website

Use our online form to send us your queries or complaints

Investments

Policy prefixContact detailsAddressOpening times
In the UK, to ensure you speak to the right team as quickly as possible, please use the appropriate 0345 number
200
 

0345 603 3419
International: +44 (0) 117 989 9000

Use our online form to send us your queries or complaints

Friends Life,
Friends Life Centre,
PO Box 582,
Bristol,
BS34 9FX
United Kingdom
Open Monday-Friday 8am to 6pm
Open Monday-Friday 9am to 5pm
Wealth Solutions Bond


0345 602 9199
International: +44 (0) 1392 842244

Use our online form to send us your queries or complaints

Friends Life,
PO Box 1550,
Salisbury,
Wiltshire,
SP1 2TW
United Kingdom
Open Monday-Friday 8:30am to 6pm
Open Monday-Friday 9am to 5pm
Protected Investment Portfolio Bond


0345 602 9199
International: +44 (0) 1392 842244

Use our online form to send us your queries or complaints

Open Monday-Friday 8:30am to 6pm
Open Monday-Friday 9am to 5pm

Friends Provident International

Website
Use our online form to send us your queries or complaints
Telephone
01722 415088 
Open Monday-Friday 8am to 5pm
International: +44 (0) 1722 415 088 
Open Monday-Friday 8am to 5pm
Postal address
Friends Provident International,
PO Box 1550,
Salisbury
Wiltshire
SP1 2TW
United Kingdom

Heritage businesses (Friends Provident, AXA, Bupa Health Assurance, Winterthur)

Friends Provident

Friends Provident stakeholder schemes

Website
Use our online form to send us your queries or complaints
Telephone
0345 602 9221 
Open Monday-Friday 8:30am to 6pm
International: +44 (0) 117 989 9000 
Open Monday-Friday 9am to 5pm
Postal address
Friends Life,
PO Box 1550,
Salisbury
Wiltshire
SP1 2TW
United Kingdom

Other Friends Provident policies - includes life insurance, investments and other pension policies

Website
Use our online form to send us your queries or complaints
Telephone
0345 602 9199 
Open Monday-Friday 8:30am to 6pm
International: +44 (0) 117 989 9000
Open Monday-Friday 9am to 5pm
Postal address
Friends Life,
PO Box 1550,
Salisbury
Wiltshire
SP1 2TW
United Kingdom

AXA

Investments 

Telephone
Policy prefix
Contact DetailsAddressOpening times
In the UK, to ensure you speak to the right team as quickly as possible, please use the appropriate 0345 number
200


0345 603 3419
International: +44 (0) 117 989 9000

Use our online form to send us your queries or complaints

Friends Life, 
Friends Life Centre, 
PO Box 582, 
Bristol, 
BS34 9FX  
United Kingdom
Open Monday-Friday 8am to 6pm
Open Monday-Friday 9am to 5pm
3, 4, 5, 6, 8
  

0345 366 1645
International: +44 (0) 117 989 3000

Use our online form to send us your queries or complaints

Open Monday-Friday 8am to 8pm
Open Monday-Friday 8am to 8pm
CC, CF, CG, PSB and MLC


0345 070 7099
International: +44 (0) 1708 678 294 

Use our online form to send us your queries or complaints

Friends Life, 
PO Box 2617, 
Romford, 
RM1 3WF 
United Kingdom
Open Monday-Friday 8am to 6pm
Open Monday-Friday 8am to 6pm
DE (German)
01732 425 380 
International: +44 (0) 1732 425 380 
Friends Life (ALI dept),  
PO Box 582,  
Bristol,  
BS34 9FX   
United Kingdom
 Open Monday-Friday 9am to 5pm



Protection / Whole of Life / Term Assurance

Telephone
Policy prefix
Contact DetailsAddressOpening times
In the UK, to ensure you speak to the right team as quickly as possible, please use the appropriate 0345 number
3

0345 300 1942
International: +44 (0) 117 989 9000

Use our online form to send us your queries or complaints

Friends Life,
Friends Life Centre,
PO Box 582,
Bristol,
BS34 9FX
United Kingdom
Open Monday-Friday 8am to 6pm
Open Monday-Friday 9am to 5pm  
H, J, L


0345 070 7099
International: +44 (0) 1708 678294

Use our online form to send us your queries or complaints

Friends Life,
PO Box 2617,
Romford,
RM1 3WF
United Kingdom
Open Monday-Friday 8am to 6pm
Open Monday-Friday 8am to 6pm



Pensions

Website
Use our online form to send us your queries or complaints
Telephone
Policy prefix
Telephone numberOpening times
In the UK, to ensure you speak to the right team as quickly as possible, please use the appropriate 0345 number
0, 2, 7, 9

0345 366 1642 or 0345 366 1643 
International: +44 (0) 173 242 7062 or +44 (0) 173 242 7063
Open Monday-Friday 8am - 6pm
Open Monday-Friday 8am - 6pm

100

0345 300 3172
International: +44 (0) 117 989 9000
Open Monday-Friday 8am - 6pm
Open Monday-Friday 9am - 5pm
BG, BK, FN

0345 366 1641
International: +44 (0) 173 242 7065 
Open Monday-Friday 8am - 6pm
Open Monday-Friday 8am - 6pm
400, 500 pre-retirement


0345 603 3419
International: +44 (0) 117 989 9000
Open Monday-Friday 8am to 6pm
Open Monday-Friday 9am to 5pm
400, 500 currently drawdown


0345 603 1061
International: +44 (0) 117 989 9000
Open Monday-Friday 8:30am to 5:30pm
Open Monday-Friday 9am to 5pm
E, ME, G, FJ, FE, FK, J
0345 366 1644 
International: +44 (0) 173 242 7064
Open Monday-Friday 8am - 6pm
Open Monday-Friday 8am - 6pm
BD Post Retirement Products


0345 366 0332
International: +44 (0) 173 242 7032
Open Monday-Friday 8:30am to 5:30pm
Monday-Friday 8am to 6pm
BD Individual Personal Pensions

0345 366 1647
International: +44 (0) 173 242 7003
Open Monday-Friday 8am - 6pm
Open Monday-Friday 8am - 6pm
BA, BB, BC, D, MD, MT

0345 366 1647
International: +44 (0) 173 242 7003 
Open Monday-Friday 8am - 6pm
Open Monday-Friday 8am - 6pm
5 digits starting with 25, Group Managed Fund policies

01732 425163
International: +44 (0) 173 242 5163
8am–5pm, Monday – Friday
Postal address
Friends Life,
Friends Life Centre,
PO Box 582,
Bristol
BS34 9FX
United Kingdom

Lifetime Care - Long Term Care

Website
Use our online form to send us your queries or complaints
Telephone
0345 777 7543  (Monday-Friday 8am to 5pm)
International: +44 (0) 117 989 9000  (Monday-Friday 9am to 5pm)
Postal address
Friends Life,
Friends Life Centre,
PO Box 582,
Bristol
BS34 9FX
United Kingdom

AXA Sunlife Direct

Website
Use our online form to send us your queries or complaints
Telephone
0345 732 2223 
Open Monday-Friday 8am to 8pm
International +44 (0) 117 989 9000 
Open Monday-Friday 8am to 8pm
Postal address
Friends Life,
Friends Life Centre,
PO Box 582,
Bristol
BS34 9FX
United Kingdom

Bupa Health Assurance

Website
Use our online form to send us your queries or complaints
Telephone
Policy prefixes are H or R
0345 600 3122 
Open Monday-Friday 9am to 5pm
International: +44 (0) 1392 844407
Open Monday-Friday 9am to 5pm
Postal address
Friends Life,
Friends Life Centre,
PO Box 582,
Bristol
BS34 9FX
United Kingdom

Winterthur Corporate

Website
Use our online form to send us your queries or complaints
Telephone
0345 602 9221  
Open Monday-Friday 8:30am to 6pm
International: +44 (0) 1392 842 244  
Open Monday-Friday 9am to 5pm
Postal address
Friends Life
PO Box 1550 
Salisbury 
Wiltshire 
SP1 2TW
United Kingdom

Winterthur Individual

Website
Use our online form to send us your queries or complaints
Telephone
0345 304 0401 
Open Monday-Friday 9am to 5pm
International: +44 (0) 117 989 9000 
Open Monday-Friday 9am to 5pm
Postal address
Friends Life,
PO Box 529,
Bristol
BS34 9DG
United Kingdom

Winterthur Self Invested

Telephone
0117 244 4447
Open Monday-Friday 9am to 5pm
Postal address
C/o Curtis Banks
3 Temple Quay
Temple Back East
Bristol
BS1 6DZ
United Kingdom

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