Our Policy

Aviva group companies are committed to making its online services available to as many people as possible. We therefore make our websites accessible in accordance with the accessibility guidelines issued by the World Wide Web Consortium (W3C) .

Visitors to the site can:

  • Use assistive device technology, for example screen readers, to listen to the site
  • Change the size of the text through their browser functionality
  • Change the colour scheme to their preference by applying their own stylesheet to the website, again through their browser
  • Navigate the site easily

PDF Documents

There are many links to PDF documents on our website. To read these documents, you will need the Adobe Reader software. Adobe also provide accessibility tools for PDF documents.


Changes to improve accessibility are ongoing, but if you come across pages which you find difficult to use, as a result of disability or otherwise, please let the Accessibility Team know.

Website issues, log in issues and policy enquiries

If you are having difficulty logging into one of our websites, or have a query about your policy or plan, please contact us.