How to make a claim

We will make claiming as quick and simple as possible and give you the support you need. Our administrators and assessors can and will support you all the way through your claim.

Critical illness cover claim

Critical illness cover claim

If you are making a critical illness cover claim, please contact our claims team with the following information:

  • Policy number
  • Claimant's name
  • Contact name (if different)
  • Contact address
  • Daytime phone number
  • Evening phone number
  • Date of illness
  • Nature of illness

We will ask for a completed claim form, if needed, and may also contact your GP and/or consultant for medical information.

When we have everything we need, your claim will be assessed as soon as possible. Some claims take longer than others to reach this point depending on the amount of information we need and how long it takes to arrive.

We will keep in touch with you all the way through your claim.

How to contact us:

If you originally took your policy out with Friends Provident

Email the Critical Illness Claims Team

Call: 0345 266 2870
Fax: 0345 600 0624

Write to:
Friends Life
Critical Illness Claims Team
PO BOX 1550
Milford
Salisbury
SP1 2TW

If you originally took your policy out with Bupa Health Insurance or Friends Life

Your policy number will begin with the letter R, H, F or L.

Email:
flpcoreclaims@friendslife.co.uk

Call: 0345 641 6610

Income protection cover claim

Income protection cover claim

If you are making an income protection claim, please contact our claims team with the following information:

  • Policy number
  • Claimant's name
  • Contact name (if different)
  • Contact address
  • Daytime and evening phone number(s)
  • Date of disability/illness
  • Nature of disability/illness
  • Employed or self employed
  • Occupation
  • Date last worked

The information we need depends on the detail of each claim. We will contact medical practitioners, who you have seen about your illness, such as your GP.

We need information about your income before you became too ill to work. We will tell you what we need and why and will try to keep this to a minimum.

When we have everything your claim will be assessed straight away.

We will keep in touch with you all the way through your claim. We will give you direct access to the person looking after your claim, so you can get in contact with them direct.

How to contact us:

If you originally took your policy out with Friends Provident

Email the Health Claims Team

Call: 0345 266 2255  

Fax: 0345 600 0624

Write to:
Health Claims Committee
Friends Life
PO BOX
Milford
Salisbury
SP1 2TW

More information about making a claim can be found in the Guide to Claiming on your Income Protection Policy.

If you originally took your policy out with Bupa Health Insurance or Friends Life

Your policy number will begin with the letter R, H, F or L.

Email:
FLIPclaims@aviva.com

Call: 0800 001 4276

Claiming if someone has died

Claiming if someone has died

If you are making a claim because someone has died, we will usually need the following information:

  • Policy number
  • Full name of deceased
  • Cause of death
  • Place of death
  • Type of death certificate you have
  • If the deceased left a Will
  • If a grant is being obtained
  • Details of any spouse/civil partner
  • Details of person making the claim

We will always need to see the death certificate and there may be other documents or information we will ask for. We will tell you what we need and try to keep this to a minimum.

When we have everything your claim will be assessed straight away.

We will keep in touch with you all the way through your claim. We we will give you direct access to the person looking after your claim, so you can contact them direct.

How to contact us:

If you originally took your policy out with Friends Provident

Email the Death Claims Team

Call: 0345 266 3645

Fax: 0345 600 0624

Write to:
Friends Life
Death Claims Team
PO BOX 1550
Milford
Salisbury
SP1 2TW

More information about the documents and forms we might need can be found in the Delivering peace of mind and security document.

If you originally took your policy out with Bupa Health Insurance

Your policy number will begin with the letter R or H.

Call: 0345 600 3122

If you originally took out a Friends Life individual protection policy

Your policy number will begin with the letter R, H, F or L.

Email:flpcoreclaims@friendslife.co.uk

Call: 0345 641 6610

If you originally took your policy out with AXA

Please contact us.

More information about the documents and forms we might need can be found in the Delivering peace of mind and security document.